Legal
Privacy Policy
How we handle personal information.
DRAFT for legal review. Country-specific notices (for example GDPR/UK GDPR, Japan APPI, Taiwan PDPA, Korea PIPA, Brazil LGPD, India DPDP) will be added before launch in each country.
Last updated: November 13, 2026
1. Who we are
AideVera Inc. operates AideVera and is responsible for personal information collected through the Site.
2. What we collect
- Account details: name, email, country, language, password (stored hashed by our authentication provider).
- Caregiver profiles: the information you choose to publish, and contact details shown to members.
- Payment records: handled by our payment provider; we do not store full card numbers.
- Search and usage data, cookies needed to run the Site, and optional analytics with consent where required.
3. How we use it
To run accounts, publish profiles, show search results, process subscriptions, send service emails (including end-arrangement notices), keep the Site secure and meet legal duties. Smart search processes the words you type only to set search filters.
4. Sharing
Caregiver profiles are shown to members. Family information is never sold or given to caregivers. We use service providers (hosting, authentication, payments, email) under contract. Some providers are located in other countries; where required we use lawful transfer safeguards.
5. Marketing
We send marketing only with consent where the law requires it, and every message includes an unsubscribe.
6. Retention and security
We keep data only as long as needed for the purposes above and legal requirements, and use reasonable security measures.
7. Your rights
Depending on where you live, you can ask to access, correct, delete or export your data, or object to certain uses. Email info@aidevera.com.
8. Children
The Site is for adults 18+.
9. Changes
We will post updates here with a new date.